Questions people actually ask

Website and web application work is done remotely, so location is rarely a constraint. We are based in Toronto and most clients are in the GTA, which means we can meet in person when that is genuinely useful. Personal IT help is limited to Toronto and the GTA, since it usually means sitting down with your machine.

It depends entirely on scope, and anyone quoting a number before understanding your business is guessing. A simple brochure site for a small business is a different project from a booking system with customer accounts. The first conversation is free and ends with a written scope and a fixed price, so you know what you are committing to before you commit.

You do. You get the source code, the accounts, and the deployment set up in your name. The intent is that you are never locked in: if you want to take the work elsewhere, or run it yourself, nothing stops you.

A builder gives you a template, a monthly fee, a page that loads slowly, and a stack of third-party trackers you did not choose. It is a reasonable option for some businesses. What you cannot get from one is content that search engines and AI assistants can read without executing JavaScript, a page that loads in under a second, or a custom application that does exactly what your business needs.

Because it is decided early and cannot be retrofitted cheaply. A web application that never had a threat model has authorization holes in it, and finding them after launch costs far more than designing them out. It is also the part of the work that clients cannot evaluate themselves, which is exactly why it gets skipped by people who are cutting corners.

Yes, that is what the personal IT and privacy work is for. Setting up a new laptop, getting backups running, putting a password manager and two-factor authentication in place, and working out which apps are quietly monetising you. No jargon, and no upsell.